Privacy Policy

Okuch (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and how we keep it safe.

Information We Collect

• Contact information: Name, email address, phone number
• Order information: Shipping and billing address, products purchased
• Payment information: Processed securely by our payment provider — we never store full card details
• Technical data: IP address, browser type, pages visited (via cookies and analytics)

How We Use Your Information

• To process and fulfil your orders
• To send order confirmations and shipping updates
• To respond to your enquiries
• To send marketing emails where you have opted in (you can unsubscribe at any time)
• To improve our website and customer experience

Sharing Your Information

We only share your information with trusted third parties where necessary to fulfil your order:

• Shipping carriers — to deliver your order
• Payment processors — to securely handle transactions
• Shopify — our ecommerce platform (see Shopify’s privacy policy at shopify.com)

We do not sell, rent, or trade your personal information to any third parties.

Cookies

Our website uses cookies to support cart functionality, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings, though some features may not function correctly.

Data Security

We use industry-standard security measures including SSL encryption on all pages to protect your information in transit. Our payment processing is handled by PCI-compliant providers.

Your Rights

Under Australian Privacy Law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at okuchstore@gmail.com.

Updates to This Policy

We may update this policy from time to time. Any changes will be posted on this page with the updated date. Continued use of our site after changes constitutes acceptance of the updated policy.

Last updated: July 2026